Frequently Asked Questions
1. Are mountain transport tickets included?
No, mountain transport tickets are not included in the experience price. Depending on the route and the conditions of the day, some experiences may require gondola, train, or cable car tickets.
If you’re unsure, feel free to contact us — we’ll be happy to help you choose the right option before your experience.
2. What is included in the experience?
Each experience includes a local guide, a small group or private format depending on your booking, and a more personal approach with honest recommendations and real local knowledge.
Some experiences may also include photo or video content, depending on the format.
3. What should I bring?
We recommend bringing comfortable shoes suitable for walking or hiking, water, sun protection, and clothing appropriate for the weather. Depending on the route, we may also suggest additional layers or specific items before your experience.
4. What happens in case of bad weather?
All experiences depend on weather and mountain conditions. If the weather is not suitable or the route is not safe, we may suggest an alternative route, a different time or day, or another experience better suited to the conditions.
5. What is your cancellation policy?
Cancellation and rescheduling conditions may vary depending on the type of experience booked. If you need to cancel or make changes, we ask that you contact us as early as possible, and we’ll do our best to assist you.
6. In which languages are the experiences available?
As an international team, we can naturally adapt to travelers from different backgrounds and, whenever possible, to their preferred language. If language is important for your booking, we recommend contacting us in advance.
7. What is the difference between a group and a private experience?
Group experiences are designed for small groups and follow a shared format. Private experiences offer more flexibility, a more personalized pace, and the possibility to tailor the day more closely to your interests, level, and travel style.
8. How do I know which experience is right for me?
If you’re not sure which experience suits you best, feel free to reach out. We’ll gladly recommend the best option based on your level, interests, fitness, and the type of day you’re looking for.
9. Are the experiences suitable for beginners?
Yes, we offer easy-level experiences designed for beginners, families, and travelers who want to enjoy the Alps without a high level of physical effort.
10. When are the summer experiences available?
Our summer experiences are generally available from May to October, depending on weather and mountain conditions.